At Forty Nine Jewels, we stand by the authenticity and quality of every product. We offer a simple and transparent 7-day Return & Exchange policy, under the conditions outlined below.
Conditions to be eligible for Return / Exchange
- The item(s) must be in original, unused condition with Original Product Certificate, Invoice, Packaging, Documentation, etc.
- Return / Exchange for item(s) are subject to approval and inspection by the Forty Nine Jewels team.
- For Customized orders (Gemstone Jewellery and Silver jewellery made to order), no return or exchange is covered if you are unsure about the design, size or color after delivery.
- Damages due to neglect, improper usage or mishandling are not included under our Return & Exchange Policy.
- Request for return/exchange has to be placed within 7 days from the date of delivery. We are not liable for any returns that we were not notified within this period.
Return / Exchange Procedure
- Email us at contact@Forty Nine Jewels.com within 7 days of receiving your order.
- Include pictures & unboxing videos of the damaged/defected item(s) for our team to understand the issue.
- Our Quality Control team will evaluate and approve the return/exchange if eligible.
- Once approved for return/exchange, the item(s) need to be returned to us with all its contents.
- In case of in-store returns, visit us at our flagship store in Kolkata during our working hours (as listed on our website).
- For return by mail, send the item(s) to our postal address (as mentioned on our website) through a reliable courier service and share tracking details with us.
Refund Timeline
- Refunds are processed within 15 business days from the date we receive the return to the original payment method.
- Depending on your bank or credit card company, refunds may take an additional 7–10 business days to reflect.
Important Notes
- Shipping Charges, GST and duties are not refundable.
- Return shipping cost is to be borne by the customer.
- Payment gateway charges (if applicable) are non-refundable.
- Restocking fees is not applicable.
- In-store returns are accepted subject to conditions mentioned above.
- Do not mention words like 'precious', 'gemstones' & 'jewellery' outside the package to avoid undue attention or theft of the package.