Frequently Asked Questions

fortyninejewels.com does not provide any third party with any individually identifiable information other than that which is necessary to complete your order. Specifically, 49jewels.com gives your name, shipping address, phone number, and order information to our shipping carrier.

fortyninejewels.com also supplies your name, billing address, and credit card information to the credit card processor who bills your account. fortyninejewels.com has strict guidelines requiring all third parties to keep any shared personal information confidential.

Your privacy is very important to us. fortyninejewels.com is fully committed to protecting your right to privacy within our community. The release of any members' personal information for reasons other than those specifically connected with 49jewels.com is prohibited. We do not voluntarily allow your e-mail address or any other personal information to be displayed anywhere on our website, except in the My Personal Info which is only accessible to you with your password.

49jewels.com does not sell, rent or otherwise release registered user information to third parties, and this information is not used for marketing purposes.

Please take a moment to familiarize yourself with our Privacy Policy and Contact Us if you have any concerns or questions about privacy issues that may affect you.

Log in to your account.

Click on change your password.

Enter the box your desired new password and click Continue & the new password will be saved.

After logging in to your account click on modify your address book entries.

To edit the existing address provided by you, simply click on the button and fill out the form.

Click on continue and the changes you made will be saved successfully.

You want to enter an entirely new address, click on the new address.

Fill up the form and click on continue to save the new address.

Enter your details and log in to your account.

Go to Edit My Account information.

Fill up the form and press & continue.

All your changes made to the account will be saved.

To cancel the purchase of an item from fortyninejewels.com, please follow the below given easy steps.

Scroll down the page, and you will see the option Return under Customer service.

Click on Return and a page with a form will open.

Fill up the form and click on continue.

Select the Gemstone of your choice and click Add to Cart / Buy Now.

Now go down the page and click on Add This Gemstone.

Options will appear under the box showing Gold and Silver Pendant and ring mounts.

Click on the one you want to buy for your gemstone, a separate box will open containing the details.

Complete the buying procedure by making the payment and checkout.

To get your ring size click on the mentioned in this sentence, it has been made bold for your convenience. After downloading the .pdf file, get a printout of the document. Take any existing ring of yours and put it on the size circles made on the paper, the one that matches is your ring size. After getting your ring size do mail it to [email protected] with your order reference id, and we will make the ring as per your size.

Ring Size Chart Guide

Your jewelry can be kept looking new if you follow a few simple guidelines: Avoid contact with bleach, soap, perfume, cosmetics, hairsprays, etc. Also, take your jewelry off at night and store it in a jewelry box with compartments that keep pieces from rubbing against each other.